DHL e-commerce has launched a domestic delivery service in Malaysia for the country’s growing and enthusiastic audience of online shoppers.
The e-commerce market in Malaysia is expected to grow at a CAGR (compound annual growth rate) of 15.8% to US$1 billion by 2020. This is fuelled by recent initiatives such as the National E-commerce Strategic Roadmap, Digital Free Trade Zone and Economic Transformation Program.
Malcolm Monteiro, CEO, Asia Pacific, DHL e-commerce says: “E-commerce has become a way of life for Malaysians, with 47% already using their smartphones to shop online. Approximately 7 million are already shopping online every month, and with the industry expected to grow to US$1 billion by 2020 in Malaysia and globally to US$1 trillion in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before.”
DHL’s investment in Malaysia includes a 48,000 sq ft central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong and a fleet of 2-wheel and 4-wheel vehicles. The fleet of vehicles will provide next-day delivery to all urban areas in the Klang Valley, Penang and Johor Bahru, and two to four day delivery to all other locations across West Malaysia and East Malaysia.
DHL e-commerce’s end-to-end domestic delivery solutions will offer pick-up services, track and trace, reverse logistics, cash on delivery with daily remittance and call centre capabilities for deliveries within Malaysia.